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Submit Your Locate Request Today

Before you break ground, you must submit your locate request with New York 811 through ITIC.

SUBMIT A TICKET
This ensures that all underground utilities will be marked and accounted for by facility operators, and keeps your business safe from costly mistakes.

  • Call or Click

    A homeowner, excavator or contractor contacts us (by dialing 811, the national call before you dig number) at least 2 full business days but no more than 10 days (excluding weekends and legal holidays) beforehand with his or her digging request. Excavators only may submit their request online, through our ITIC service.

  • Notify

    After asking some questions about the area in which you plan to dig, including the address, nearest cross streets and extent of work to be done, we then notify our members who own and operate utilities and/or underground facilities in that area.

  • Mark

    Representatives from these member companies have 48 hours (excluding weekends and legal holidays) to come to the location to mark their underground lines or facilities.

  • Preserve

    Please preserve and protect the and dig with care, making sure to respect the 24-inch “tolerance” zone surrounding each marked line. For a tolerance zone diagram Click here. (If you must dig within this zone, use hand tools and exercise extreme caution.)

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New York 811

Non-Compliance Reporting Form

If you witness an alleged Code 753 violation, please fill in as much information as possible and submit to New York 811. Upon submission, New York 811 will forward your allegation to the NYS PSC. Additionally, New York 811 will forward this Non-Compliance Form to the Company committing the alleged infraction (less your contact information).

Tolerance Diagram

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